This report was translated by AI; nobody has reviewed the translation yet. Original language: Slovak.

[TLP:CLEAR] OTRS fixes 4 vulnerabilities

OTRS AG fixes 4 vulnerabilities in the OTRS and ((OTRS)) products. The fix was released in version 2025.1 for OTRS and in 6.0.34 for ((OTRS)) [1][2][3][4].

OTRS - content spoofing (CVE-2024-43445)
CVSS 5.4 (Medium)

An unauthenticated remote attacker can spoof content that is part of the HTTP response in OTRS and ((OTRS)) [1].

The vulnerability is present in products:

  • OTRS; >=7.0, <7.1; >=8.0, <8.1; >=2023, <2025.1;
  • ((OTRS)); >=6.0, <6.0.34;

CVSS: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:L/A:N

More information:

The vulnerability was publicly disclosed 27. 1. 2025.

OTRS - unauthorized status change (CVE-2024-43446)
CVSS 3.5 (Low)

An authenticated remote attacker can change the ticket status without authorization in OTRS and ((OTRS)) [2].

The vulnerability is present in products:

  • OTRS; >=7.0, <7.1; >=8.0, <8.1; >=2023, <2025.1;
  • ((OTRS)); >=6.0, <6.0.34;

CVSS: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

More information:

The vulnerability was publicly disclosed 27. 1. 2025.

OTRS - information leak (CVE-2025-24389)
CVSS 6.3 (Medium)

An authenticated remote attacker can access sensitive information from log files in OTRS and ((OTRS)). As a temporary fix, it is possible to disable SMTP in OTRS and use an MTA (Mail Transfer Agent) as a replacement (e.g. Postfix) [3]

The vulnerability is present in products:

  • OTRS; >=7.0, <7.1; >=8.0, <8.1; >=2023, <2025.1;
  • ((OTRS)); >=6.0, <6.0.34;

CVSS: CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N

More information:

The vulnerability was publicly disclosed 27. 1. 2025.

OTRS - session hijacking (CVE-2025-24390)
CVSS 6.8 (Medium)

Due to incorrect setting of cookie attributes in OTRS, an authenticated remote attacker can potentially obtain another user's session [4].

The vulnerability is present in product:

  • OTRS; >=7.0, <7.1; >=8.0, <8.1; >=2023, <2025.1;

CVSS: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N

More information:

The vulnerability was publicly disclosed 27. 1. 2025.


By CESNET, z.s.p.o. Martin Krajči on 27. 1. 2025.

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